Daily Archives: September 11, 2009
Share That Flowers of Love (not in business term)
Simple story that happen in our other work place where we do for survival.
A costumer complaint was received. Then, we kindly approached and instantly came to her place to straight the problem. There were really no mistakes from our side, but her own careless check. Still, what we faced was a burst of uncontrolled emotion, anger, and reluctance to admit sincerely for wrong complaint. Worse, it ended by leaving us behind impolitely as she said no time to dealt with it. Ethically, we still said sorry.
That was somehow very bothering, when good intention was replied with such attitude.
As a good business practice (simply name any basic costumer service rules, that’s one of the the reason), our manager decided to send her flowers of apology anyway.
From our personal own perspective, that is very nice and wise way to end it. Not in business term, but human relationship; the spirit of forgiveness, understanding and love. Let’s cool down that emotion with humble and mature stance.
So we proudly deliver the flowers of love the next day. Hopefully it works, and may make this world a better place to live in, for her…and also for us all.