{"id":23,"date":"2009-09-11T18:55:13","date_gmt":"2009-09-11T18:55:13","guid":{"rendered":"http:\/\/kalanglarik.com\/blog\/?p=23"},"modified":"2017-04-02T23:42:45","modified_gmt":"2017-04-02T23:42:45","slug":"share-that-flowers-oflove-not-in-business-term","status":"publish","type":"post","link":"https:\/\/kalanglarik.com\/blog\/2009\/09\/11\/share-that-flowers-oflove-not-in-business-term\/","title":{"rendered":"Share That Flowers of Love (not in business term)"},"content":{"rendered":"<p>Simple story that happen in our other work place where we do for survival.<\/p>\n<p>A costumer complaint was received. Then, we kindly approached and instantly came to her place to straight the problem. There were really no mistakes from our side, but her own careless check. Still, what we faced was a burst of uncontrolled emotion, anger,\u00a0 and reluctance to admit sincerely for\u00a0 wrong complaint. Worse, it ended by leaving us behind impolitely as she said\u00a0 no time to dealt with it. Ethically, we still said sorry.<\/p>\n<p>That was somehow very bothering, when good intention was replied with such attitude.<\/p>\n<p>As a good business practice (simply name any basic costumer service rules, that\u2019s one of the the reason), our manager decided to send her flowers of apology anyway.<\/p>\n<p>From our personal own perspective, that is very nice and wise way to end it. Not in business term, but human relationship; the spirit of forgiveness, understanding and love. Let\u2019s cool down that emotion with humble and mature stance.<\/p>\n<p>So we proudly deliver the flowers of love the next day. Hopefully it works,\u00a0 and may make this world a better place to live in, for her&#8230;and also for us all.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Simple story that happen in our other work place where we do for survival. A costumer complaint was received. Then, we kindly approached and instantly came to her place to straight the problem. There were really no mistakes from our side, but her own careless check. Still, what we faced was a burst of uncontrolled [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/kalanglarik.com\/blog\/wp-json\/wp\/v2\/posts\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kalanglarik.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kalanglarik.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kalanglarik.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kalanglarik.com\/blog\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":2,"href":"https:\/\/kalanglarik.com\/blog\/wp-json\/wp\/v2\/posts\/23\/revisions"}],"predecessor-version":[{"id":143,"href":"https:\/\/kalanglarik.com\/blog\/wp-json\/wp\/v2\/posts\/23\/revisions\/143"}],"wp:attachment":[{"href":"https:\/\/kalanglarik.com\/blog\/wp-json\/wp\/v2\/media?parent=23"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kalanglarik.com\/blog\/wp-json\/wp\/v2\/categories?post=23"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kalanglarik.com\/blog\/wp-json\/wp\/v2\/tags?post=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}